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Review of: Joker Casino

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Rating:
5
On 29.04.2020
Last modified:29.04.2020

Summary:

Joker Casino

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You can email the customer support team or use a toll-free phone line. We tested both contact methods and were satisfied with the service offered.

But our Wild Joker casino reviewers preferred live chat support, which you can access quickly by clicking on the speech bubble icon in the bottom right-hand corner of any page.

After that, simply type your question in the pop-up box. We were delighted with the fast response times and professionalism of the live agents we chatted with.

Other plus points include a huge choice of payment methods including Bitcoin. With so many incentives on offer, our review team believe Wild Joker is one of the best online casinos in Australia.

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JOKER Casino strives to give the most professional, exciting, and satisfying online entertainment and best games offering to ensure the satisfaction of players.

JOKER is always updating the products to ensure the satisfactions of customers are guaranteed. JOKER Casino provides high quality online casino gaming experience by producing products with awesome graphics, interactive animations, fantastic game-plays and immersive sound effects.

Every submitted document will be checked manually and therefore the process can take up to 72 hours due to the abundance of documents we receive daily.

Please keep in mind that 72 hours represents the maximum time frame and usually we are faster. You will receive an email as soon as your documents have been checked.

How do I close my account? An account closure is always possible by sending arequest for this via the Contact Form or Live Chat stating the reason for account closure.

Why is my account closed? Please contact our customer service team via the Contact Form or Live Chat and explain the situation.

We will gladly investigate what is going on and fix any issue where needed. How do I set a deposit limit?

By setting a deposit limit, you can deposit maximum the amount you have chosen for a certain period. How do I set a wagering limit? By setting a wager limit, you can wager maximum the amount you have chosen for a certain period.

You can set your own wager limit in the section "Responsible Gaming". If you cannot play in our Casino it is possible that you have set yourself a Wager Limit.

To check how much you have wagered during a certain period, please open the Gaming History in your account. How do I set a loss limit? By setting a loss limit, you can lose maximum the amount you have chosen for a certain period.

The loss is defined by your winnings minus your bets and is a negative number. How do I change my details? How can I change my date of birth?

Please send your identification card to support-team jokercasino. How can I change my email address? For security reasons, to change your email address you would need to do the following: - contact our support via the Contact Form or Live Chat from your new email address; - provide your currently registered email address; - provide us with information regarding your recently played slots and recently payment method used for deposits; - please also attach the copy of your ID.

I forgot my password. Subsequently, you will receive an email containing password recovery procedure. I locked my account. If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention your username or the email address which has been used to register the account, requesting for the account to be unlocked.

I blocked my account. If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention the email address which has been used to register the account, requesting for the account to be unblocked.

I cannot login. Please make sure you are using correct username or e-mail address and password. If you have already used the password recovery, and still are not able to access your account, contact our support via the Contact Form or Live Chat for further assistance.

What is the minimum deposit? The minimum deposit amount depends on the payment method you would like to choose. Please see our Banking page for more information.

The link for this page can be found in the footer lower part of our website. What is the maximum deposit? The maximum deposit amount depends on the payment method you would like to choose.

How can I make a deposit? We offer a variety of payment methods you may use to deposit, such as credit cards, e-wallets, bank transfer and more.

The available deposit methods for you depend on your area of residence. To make a deposit, simply open the deposit page and chose your respective payment method, then click on the "Deposit" button, enter the amount and select your preferred payment method.

Why can I not deposit? Make sure you enter the required payment details correctly and check your available balance. Also, check if you have set a deposit limit and have reached the maximum amount.

If the details are correct, you have money on your account and do not have any deposit limits set, please make a screenshot of the error message and contact our support team via the Contact Form or Live Chat for further assistance.

Do you charge commission for deposits? No commission nor any fees are applied on deposits. What is the minimum withdrawal? The minimum withdrawal amount depends on the payment method you would like to choose.

What is the maximum withdrawal? How do I request a pay-out? You may request your payout on the withdrawal page. Simply click on your account section and then click the Withdraw section or go to Cashier and then select the Withdraw button.

Important: Payouts shall be made to the same payment method used for the last deposit, which generated the winnings. Exceptions are deposit payment methods, which do not offer redirection of payouts to the same route ex.

In this case you would need to request your payout to your bank account. Please make sure your account has been fully verified.

If you need further assistance, kindly contact us via the Contact Form or Live Chat. Why was my withdrawal rejected? Please pay attention to the following points:?

Request the withdrawal to the same payment method used for the last deposit, which generated your winnings where applicable. If you were asked to complete verification, kindly upload the required documents, so we can proceed with your withdrawal.

Please make sure you chose the correct payment method and enter correct payment details. Make sure you wagered your deposit amount at least one time, before requesting a withdrawal.

If you need further assistance, please contact us via the Contact Form or via Live Chat. How fast will my payout request be processed?

Withdrawals are paid as soon as possible, according to the queue. We maintain a target of forty-eight 48 hours to accept your request, but usually we process pay-outs within 24 hours.

I received less than the amount I withdrew. Please contact our support team via the Contact Form or Live Chat and provide transaction screenshot.

After the investigation, once we located the transaction we will contact you straight away. I did not receive my winnings. You will receive payouts once your request is accepted.

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Our Favourite Casinos. If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention your username or the email address which has been used to register the account, requesting for the account to be unlocked.

I blocked my account. If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention the email address which has been used to register the account, requesting for the account to be unblocked.

I cannot login. Please make sure you are using correct username or e-mail address and password. If you have already used the password recovery, and still are not able to access your account, contact our support via the Contact Form or Live Chat for further assistance.

What is the minimum deposit? The minimum deposit amount depends on the payment method you would like to choose. Please see our Banking page for more information.

The link for this page can be found in the footer lower part of our website. What is the maximum deposit? The maximum deposit amount depends on the payment method you would like to choose.

How can I make a deposit? We offer a variety of payment methods you may use to deposit, such as credit cards, e-wallets, bank transfer and more.

The available deposit methods for you depend on your area of residence. To make a deposit, simply open the deposit page and chose your respective payment method, then click on the "Deposit" button, enter the amount and select your preferred payment method.

Why can I not deposit? Make sure you enter the required payment details correctly and check your available balance. Also, check if you have set a deposit limit and have reached the maximum amount.

If the details are correct, you have money on your account and do not have any deposit limits set, please make a screenshot of the error message and contact our support team via the Contact Form or Live Chat for further assistance.

Do you charge commission for deposits? No commission nor any fees are applied on deposits. What is the minimum withdrawal? The minimum withdrawal amount depends on the payment method you would like to choose.

What is the maximum withdrawal? How do I request a pay-out? You may request your payout on the withdrawal page. Simply click on your account section and then click the Withdraw section or go to Cashier and then select the Withdraw button.

Important: Payouts shall be made to the same payment method used for the last deposit, which generated the winnings.

Exceptions are deposit payment methods, which do not offer redirection of payouts to the same route ex.

In this case you would need to request your payout to your bank account. Please make sure your account has been fully verified.

If you need further assistance, kindly contact us via the Contact Form or Live Chat. Why was my withdrawal rejected? Please pay attention to the following points:?

Request the withdrawal to the same payment method used for the last deposit, which generated your winnings where applicable. If you were asked to complete verification, kindly upload the required documents, so we can proceed with your withdrawal.

Please make sure you chose the correct payment method and enter correct payment details. Make sure you wagered your deposit amount at least one time, before requesting a withdrawal.

If you need further assistance, please contact us via the Contact Form or via Live Chat. How fast will my payout request be processed?

Withdrawals are paid as soon as possible, according to the queue. We maintain a target of forty-eight 48 hours to accept your request, but usually we process pay-outs within 24 hours.

I received less than the amount I withdrew. Please contact our support team via the Contact Form or Live Chat and provide transaction screenshot.

After the investigation, once we located the transaction we will contact you straight away. I did not receive my winnings. You will receive payouts once your request is accepted.

The processing time depends on your payment method. If you have not received your pay-out following 3 working days from the day on which it has been requested, please contact our support via support-team jokercasino.

Can I cancel my withdrawal? You may cancel your pay-out request on Withdrawal History page. If you cannot see the pending withdrawal, we might have processed it already.

However, we gladly check if it is still possible to cancel it. Please contact us via the contact form or Live Chat for assistance.

Where can I find my Free spins? If you don't have access to this information or still cannot retrieve them, kindly contact us via the Contact Form or Live Chat for further assistance.

How do I get a bonus? Here you will be able to see a list of bonuses which you are eligible for and claim the bonus. Please note that you will be also collecting Loyalty Points for your player activity.

Can I withdraw my bonus? Bonus wagering requirement x40 applies. Once you reached the bonus wagering requirement the bonus can be converted to real money.

You may request a withdrawal once the wagering requirement is completed. For more information please have a look at the bonus terms page.

What does wagering mean? Wagering does not mean that you must win or lose your money - it means that you must bet the money in total in our Slot games.

In the next round, you bet another 1,00 EUR and you do not win anything. Wagering means the money that you are betting while playing.

Every deposit needs to be wagered once. To wager a bonus you need to meet a certain wagering requirement. At our Casino the requirement is 40x which means that you have to wager your original credited bonus money 40 times.

I cannot play my bonus. Here could be a few reasons you are not able to play your bonus: - You still have real money in your casino wallet. Please note that bonuses do not combine.

In order to play your next bonus, you need to consume or cancel previously received bonus balance. This might be a wagering limit - please check your Responsible gaming settings.

If you have the required minimum Casino wallet balance, no limits and no remaining previous bonus balance, but still cannot play your bonus, please contact our support team via the Contact Form or Live Chat for assistance.

I cancelled my bonus by mistake. Please contact our support team via the Contact Form or Live Chat for assistance. Why was my bonus cancelled?

How do I take part in real money games? To play for real money you would need to make a deposit. How do I take part in fun mode games?

What is a plugin plug-in? A plugin is a piece of software that acts as an add-on to a web browser and gives the browser additional functionality. Plugins can allow a web browser to display additional content it was not originally designed to display.

Some of the games need to have Adobe Flash Player installed on your machine. Follow the instructions on the site how to enable Flash Plugin to make sure it will work.

Many games are also available on mobile devices such as phones and tablets. I am receiving a game error. When I try playing games I get a black screen.

If you still get a black screen, please make a screenshot and contact our customer support via the Contact Form or Live Chat for further assistance.

You need help? Do not hesitate to contact our professional and friendly customer support team via the Contact Form or Live Chat. What languages do you support?

Our customer service is currently available in English. I have some suggestions. Your feedback regarding our website, products and services is highly appreciated.

As we are constantly trying to improve our casino and aiming to achieve the best user experience, we are more than happy to receive any feedback from your side.

Kindly contact us via the Contact Form and we will do our best to realize your suggestions. I want to promote your casino. We are very happy that you are interested in an affiliate partnership.

Please contact us on affiliates jokercasino. How do I become a VIP? Becoming a VIP is an automated system and based on your deposited amount.

Platinum and Diamond VIP level offers extra monthly prices, cash-backs and more. You can Live Chat with out Support Team. Click on the Live Support tab when openening the support panel.

Feel free to ask them any question you have regarding Joker Casino, your account or Live games on the website. Of course you can also contact Support by sending an email to support-team jokercasino.

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